Payment Information & Guidelines

What payment methods do we accept?

Currently, Kinavatar supports the following card payment methods:

• Visa
• Mastercard

The actual payment options available to you are those displayed on the checkout page. Options may vary by order depending on payment service providers, technical configurations, or other applicable conditions. Payment methods not enabled on the checkout page are not considered currently available options.

How are payments processed?

To complete your order payment, we process transactions through third-party payment service providers that support the aforementioned card payment methods.

When you make a payment, your payment information is handled in accordance with the applicable terms of service, privacy policies, and security measures of the payment provider. Payment service providers and available payment methods are subject to change due to business arrangements or technical adjustments.

We do not make additional commitments regarding unverified payment technologies, industry certifications, or security standards solely based on the payment options displayed on the website.

Please verify order details before payment

Before submitting your order, we recommend taking a moment to review the information on the checkout page to ensure everything meets your expectations, including:

• Selected items and their specifications
• Purchase quantity
• Item prices and other applicable fees
• Billing information
• Shipping address and delivery details
• Final amount payable and transaction currency

Please confirm that all information is correct before completing your payment. If you notice any errors regarding items, addresses, or amounts, please review and correct the information first.

Which currencies are supported?

To facilitate browsing and shopping for customers in different regions, the Kinavatar website may offer multiple currency display options, including US Dollars (USD), Hong Kong Dollars (HKD), and other currencies listed in the website’s currency selector.

When you switch currencies, product prices may be converted or redisplayed based on website settings. Please note that the currency displayed on the product page does not necessarily represent the currency used for the final transaction.

The actual transaction currency and amount payable are determined by the information displayed on the checkout page. Exchange rates, available currencies, and related settlement arrangements are subject to change based on website settings or the rules of payment service providers.

Exchange Rates and Bank Fees

If the currency associated with your bank card or account differs from the order’s transaction currency, your issuing bank or relevant financial institution may automatically perform a currency conversion.

In such cases, the final amount deducted from your account may differ from the amount displayed on the website. Banks may also charge foreign transaction fees or other related costs in accordance with their own policies.

These conversion rates and bank fees are determined by the respective financial institutions, not by Kinavatar. If you wish to know about potential charges in advance, we recommend consulting your issuing bank before making a payment.

Shipping Costs and Import-Related Fees

Retail orders that meet the website’s shipping criteria are eligible for free shipping; please refer to the website’s shipping policy and the information on the checkout page for specific terms and arrangements.

For wholesale orders requiring individual quotes—such as those involving additional shipping costs or special delivery arrangements—we will communicate with the customer and reach an agreement prior to order confirmation.

Please note that free shipping does not necessarily cover import duties, import taxes, customs processing fees, or other government-imposed charges that may apply at the destination. Responsibility for such costs will be determined in accordance with applicable laws and the specific arrangements of the order.

What to do if payment fails or an issue arises?

Payment unsuccessful or still processing

If a payment fails or the transaction status remains “pending” for an extended period, please first check your order status and bank card transaction records. Some transactions may take time to update; you may also contact your issuing bank to confirm whether the transaction has been completed.
If you need assistance checking your order, please email Support@kinavatar.com with your order number and details of the situation.

Suspected duplicate charges

If you notice multiple charge records for the same order, please first verify whether these are completed transactions or temporary “pending authorization” records.
If you are unable to clarify the situation, please contact your issuing bank for verification and reach out to us at Support@kinavatar.com. To facilitate our review, please provide your order number and any relevant transaction information that can be safely shared.

How do we protect your payment information?

Protecting the security of our customers’ information is a top priority. Please keep the following points in mind when making payments or contacting customer service:

• Do not send your full bank card number via email.
• Do not provide your bank card security code (CVV/CVC).
• Do not send one-time payment verification codes, card verification codes, or payment passwords to customer service.

If we need to verify an order or assist in investigating a payment issue, we may ask for your order number and other reasonably necessary information. Please do not send sensitive financial data that is unrelated to resolving the issue.

About bank card brand logos

This website may display Visa and Mastercard logos to indicate the card payment methods currently supported.

These logos are used solely to identify the respective payment brands; they do not imply any additional guarantees from these brands regarding the products or services offered on this site. The actual available payment methods are those displayed on the checkout page.

How are refunds processed?

If your order is eligible for a refund, your request will be reviewed and processed in accordance with the website’s return and refund policy.

Once a refund is approved, the funds are typically returned to the original payment method. The time it takes for the funds to appear in your account depends on payment processing procedures and the processing speed of your card-issuing bank or relevant financial institution.

If you do not receive your refund within the expected timeframe, we recommend contacting your card-issuing bank first; for further assistance, you may also contact Kinavatar customer service.