Privacy

Last updated: September 20, 2026

At Kinavatar, we value the privacy and personal information security of every customer. Whether you are browsing our website, selecting your favorite makeup products, placing an order, or contacting our customer service team, we want you to use our services with confidence and peace of mind.

This Privacy Policy applies to kinavatar.com (hereinafter referred to as “the Website”), operated by Kinavatar (hereinafter referred to as “we” or “Kinavatar”). This policy explains what personal information we collect, how we use and protect that information, and how you can manage your personal data.

By accessing or using the Website, you acknowledge that you have read this Privacy Policy. For processing activities requiring separate consent under applicable law, we will obtain your consent separately in accordance with legal requirements.

What information do we collect?

To ensure you can smoothly browse products, complete purchases, and receive necessary after-sales support, we may collect the following types of information while you use the Website.

Information you voluntarily provide
When you register an account, place an order, subscribe to emails, participate in promotions, or contact us, you may provide the following information:

• Basic information: Such as your name, email address, contact phone number, and other necessary contact details.
• Order and delivery information: Such as shipping address, billing address, purchased items, order number, order status, and delivery records.
• Account information: If you register an account on the Website, we may collect your login information, encrypted or hashed password data, and relevant account settings.
• Customer service information: Such as inquiries, feedback, after-sales requests, and records of communication with our customer service team.
• Marketing and event information: Such as subscription details you voluntarily submit, records of participation in promotions, and related preferences.

You may choose whether to provide certain non-essential information; however, if information necessary for processing an order is missing, we may be unable to fulfill the corresponding order or service.

Guest checkout vs. account-based shopping
You may purchase products as a guest without registering an account, provided the Website supports this option. To process orders, we may need to collect your name, contact details, shipping address, order details, and information required for payment processing.

If you have a website account, we may also retain your order history, account profile, and related transaction records to enable you to view purchase history, manage your account, and access after-sales services.

Automatically Collected Browsing Information
When you visit this website, we may automatically collect certain technical and usage information, such as:

• IP address, browser type, and version;
• Device type, operating system, and language settings;
• Access times, pages viewed, and duration of visits;
• Referral sources, click records, and website interactions;
• Cookie identifiers and other technical information used to identify browsing sessions.

This information helps us understand website usage, troubleshoot technical issues, improve the page experience, and ensure a smoother product browsing and shopping process.

Information Provided Through Other Channels
If you contact us via social media, email, or other communication channels, or participate in promotional activities organized by us, we may also receive information you voluntarily provide. We will process this data in accordance with the purposes stated at the time of collection and applicable laws.

How Do We Use Your Information?

We collect personal information to ensure the website functions properly and to provide you with a reliable, convenient shopping experience. Specific purposes include:

• Processing orders: Confirming orders, arranging product delivery, processing payments, and sending order status notifications.
• Providing customer service: Answering your questions and assisting with returns, refunds, product issues, and other after-sales needs.
• Managing website accounts: Assisting with account login, maintaining account profiles, and viewing order history.
• Improving the shopping experience: Analyzing website traffic and optimizing page layouts, product displays, and the checkout process.
• Maintaining website security: Detecting unusual activity, preventing fraud, minimizing unauthorized access, and protecting the legitimate rights and interests of the website and its users.
• Sending necessary notifications: Sending important information such as order confirmations, delivery updates, account security alerts, and policy changes.
• Conducting marketing activities: Sending you information about new products, promotional offers, brand updates, and newsletters, where permitted by applicable law and subject to necessary consent requirements.
• Fulfilling legal obligations: Complying with applicable legal, tax, accounting, and other regulatory requirements.

We will not infer your health status or other sensitive personal attributes—nor use such information for unauthorized purposes—solely because you have purchased a specific makeup product.

Cookies and Similar Technologies

To ensure the website runs smoothly and to help us understand how visitors use the site, we may use cookies, pixel tags, web beacons, and other similar technologies.

Cookies are small data files stored on your browser or device. They help the website remember your browsing status and certain settings, making it easier for you to view products, use the shopping cart, or complete the checkout process.

We may use the following types of technologies:

• Strictly necessary cookies: Used to maintain basic website operations, shopping cart functionality, the checkout process, account logins, and security verification.
• Functional cookies: Used to remember certain settings and preferences, enhancing the website’s usability.
• Analytical cookies: Help us understand how visitors browse pages, which features they use, and which parts of the website need improvement.
• Advertising and marketing technologies: Used—where permitted by applicable law and subject to necessary consent requirements—to measure promotional effectiveness, understand ad interactions, or display relevant content to you.

We may use third-party analytics services, such as Google Analytics. If the website has enabled relevant advertising or social media tools, these services may also collect certain browsing or interaction information in accordance with their respective privacy policies.

You can manage, restrict, or delete cookies through your browser settings, or adjust your choices via the cookie preference settings provided on the website. Please note that disabling certain strictly necessary cookies may prevent functions such as the shopping cart, login, or checkout from working properly.

For non-essential cookies or similar technologies that require prior consent by law, we will handle them in accordance with applicable law and the preference management mechanisms actually provided on the website.

With whom do we share your information?

We do not sell your personal information as an ordinary commodity. To fulfill orders, maintain the website, and provide related services, we may share certain information with the following types of third parties to the extent necessary.

Service Providers
We may collaborate with third parties that support our website operations, such as:

• Payment Service Providers: Handling payments, refunds, transaction verification, and related risk management.
• Logistics and Delivery Providers: Arranging shipment, transportation, delivery, and logistics status updates.
• Website Hosting and Technical Service Providers: Maintaining website operations, storing necessary data, and resolving technical issues.
• Data Analytics Providers: Helping us analyze website traffic and improve user experience.
• Customer Service and Marketing Providers: Assisting with inquiries, sending necessary notifications, or managing marketing campaigns within the scope of authorization.

These service providers may only process relevant information to the extent necessary to provide their respective services and must fulfill data protection obligations in accordance with applicable contractual agreements and legal requirements.

Legal Requirements and Security Protection
We may disclose necessary personal information when required by law, valid legal proceedings, or lawful requests from competent authorities.

We may also take appropriate measures within the scope permitted by law if we have reasonable grounds to believe that disclosure is necessary to investigate fraud, address security incidents, protect user rights and interests, or safeguard our own legal rights.

Business Changes
In the event of a merger, reorganization, asset transfer, or other business change, your relevant information may be transferred to the relevant parties involved in the transaction to the extent necessary. We will implement appropriate data protection measures in accordance with applicable legal requirements.

Other Circumstances
Apart from the situations mentioned above, if any information sharing requires your separate consent, we will obtain such consent in accordance with applicable legal requirements before proceeding.

Email and Marketing Notifications

When you place an order or use our website services, we may send you emails regarding order confirmations, payment status, delivery progress, security alerts, and other information directly related to the services you are using.

If you subscribe to the Kinavatar newsletter, we may also send you updates on new products, makeup information, promotional activities, and other brand-related content.

You can unsubscribe using the link provided in our marketing emails or by contacting us at Support@kinavatar.com. Unsubscribing from marketing communications will not affect our ability to send you notifications necessary for processing existing orders or fulfilling legal obligations.

How do we protect your information?

We implement reasonable technical and administrative measures to minimize the risk of unauthorized access to, disclosure of, loss of, alteration of, or misuse of your personal information.

Depending on the specific service configuration, these measures may include access control, data transmission encryption, security monitoring, and other necessary safeguards.

During the payment process, payment information is typically handled by the relevant third-party payment service provider in accordance with their security protocols. We will not proactively ask you to send full bank card numbers, security codes, or other unnecessary sensitive payment information via standard email. Whether we can access or store certain payment-related data depends on the payment service used and the specific technical configuration.

While we make reasonable efforts to protect your information, no method of internet transmission or electronic storage is absolutely secure. Therefore, we cannot guarantee that your information will be free from security risks in all circumstances.

How long do we keep your information?

We retain your personal information only for as long as reasonably necessary to achieve the purposes for which it was collected, or as required or permitted by law.

For example, order and transaction records may need to be retained for a period to handle refunds, after-sales issues, accounting records, and related legal obligations. Account information, customer service records, and website usage data are managed based on their purpose, necessity, and applicable retention periods.

When the information is no longer needed and there is no legal basis for continued retention, we will delete or anonymize it, or take other appropriate measures, in accordance with applicable laws and technical capabilities.

Your privacy rights and choices

Depending on the laws applicable in your region, you may have some or all of the following rights:

• Inquiry and Access: To know whether we hold your personal information and to request access to it, to the extent permitted by law.
• Correction: To request that we correct inaccurate or incomplete personal information.
• Deletion: To request the deletion of your personal information, subject to legal conditions.
• Restriction or Objection: To request the restriction of, or object to, certain data processing activities, as provided for by applicable law.
• Withdrawal of Consent: For processing activities based on consent, you may withdraw your consent to the extent permitted by applicable law. Such withdrawal does not affect the lawfulness of processing based on consent prior to the withdrawal.
• Managing Marketing Preferences: You may opt out of marketing emails at any time.
• Data Portability: Where applicable by law and subject to relevant conditions, you may request to obtain or transfer your personal information in a prescribed format.

To exercise these rights, please contact us at Support@kinavatar.com. To protect your account and personal data, we may need to verify your identity before processing your request, in accordance with applicable law.

Certain information may need to be retained for reasons such as order fulfillment, legal obligations, dispute resolution, or other legitimate purposes. We will evaluate and respond to your requests in accordance with applicable law.

Children’s Privacy

This website primarily provides shopping services to consumers with the legal capacity to enter into contracts and is not specifically designed for children.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at Support@kinavatar.com. We will verify the situation and take appropriate measures in accordance with applicable law and the specific circumstances.

Third-Party Websites and Services

This website may contain links to third-party websites, payment pages, or other external services. These third parties may have their own independent privacy policies and data processing practices.

When you leave the Kinavatar website or use third-party services, we recommend that you review the privacy statements of those services. We do not have full control over data processing activities independently managed by third parties.

Cross-Border Data Processing

As our service providers for website technology, payments, logistics, or other functions may be located in different countries or regions, your personal information may be transferred or processed to the extent necessary to provide these services.

Where required by applicable law, we will take necessary measures to establish a legal basis and implement safeguards for cross-border transfers, and obtain your consent when required.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website services, business processes, or relevant legal requirements.

Updated content will be posted on this page, and the “Last Updated” date at the top will be adjusted accordingly. In the event of significant changes requiring specific notification, we will inform you via email, website announcement, or other appropriate means, as required by applicable law. We recommend that you check this page periodically to stay informed about how we protect and process your personal information.

Contact Us

If you have any questions regarding this Privacy Policy, the use of your personal information, or your privacy rights, please feel free to contact us via the following methods:

Company: Star Trading Enterprise Limited
Company Address: RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA 14 SCIENCE MUSEUM RD, TSIM SHA TSUI Yau Tsim Mong District Hong Kong
Email: Support@kinavatar.com

We will make every effort to understand your inquiry and provide a response within the timeframe required by applicable law.