Terms

Kinavatar aims to provide you with an easy and enjoyable makeup shopping experience.
This website is operated by Kinavatar (hereinafter referred to as “we” or “Kinavatar”). By accessing this website, browsing products, creating an account, or making a purchase, you agree to comply with these Terms of Service and the relevant policies published on the site.

If you do not agree with any part of these terms, please discontinue use of this website. We may update these terms in response to business developments or changes in applicable laws, and we will publish the revised content on this page.

 

Website Use and Service Description

Kinavatar is committed to providing customers with convenient online makeup shopping services. Through this website, you can access product information, view product details, place orders, and—using the site’s features—track orders or contact customer service.

We make reasonable efforts to ensure the website operates smoothly and to keep product information and service details up to date. However, certain pages or functions may occasionally be unavailable due to maintenance, system upgrades, network issues, or other unforeseen circumstances.

We may adjust, suspend, or update certain website functions as necessary. Should any significant issues arise that affect your shopping experience, we will notify you via website announcements or other reasonable means where appropriate.

 

User Eligibility and Account Management

When using this website or purchasing products, you must possess the legal capacity required by the laws of your region and ensure that your actions comply with applicable laws.

If you choose to create an account, please provide information that is true, accurate, and complete, and update it promptly should any details change.

You are responsible for safeguarding your account login credentials and for all activities conducted through your account. Please contact us immediately if you discover unauthorized use of your account or any other security issues.

We may—where reasonably necessary and in compliance with applicable laws—restrict access, suspend services, or take other appropriate measures regarding accounts showing abnormal activity, suspected fraud, or violations of these Terms of Service.

 

Product Information and Display

We strive to accurately display Kinavatar product information—including product names, colors, textures, specifications, usage instructions, prices, and other relevant details—to help you understand the products before making a purchase. Due to variations in screen settings, brightness, and display capabilities across different devices, the colors you see on your screen may differ slightly from the actual product colors. Product images are primarily intended to showcase the product’s appearance; actual results may vary depending on factors such as individual skin tone, application method, and ambient lighting.

The user experience and finish of cosmetic products vary from person to person. We recommend carefully reading product descriptions, ingredient lists, and usage instructions before purchasing, and selecting products that best suit your needs.

If we discover significant errors in product descriptions, pricing, or inventory information, or if a product becomes unavailable due to unforeseen circumstances, we may need to correct the information, contact you to confirm the order, or—in accordance with applicable laws and the specific order situation—cancel the order and issue a refund.

 

Product Pricing and Payment

The product prices and available payment methods displayed on this website are subject to the information shown at checkout. Unless otherwise expressly stated, shipping fees, import duties/taxes, and other potential charges will be handled in accordance with the policies published on the website or the instructions provided at checkout.

When submitting an order, please carefully verify the product, color, quantity, shipping address, and payment information to ensure everything is accurate.

We may process transactions through third-party payment service providers. Payment success, transaction verification, and the timing of refund processing may be subject to the procedures of the payment service provider, issuing bank, or other financial institutions.

If payment fails, order information appears irregular, or the transaction requires further verification, we may contact you to confirm details. Please contact us via email promptly regarding any duplicate charges or other payment-related issues.

 

Order Submission and Confirmation

Once you complete the checkout process and submit your order, we will receive and process it in accordance with our website procedures and operational workflows.

A notification of successful order submission does not necessarily mean the order has been finally accepted or the products have been shipped. We may need to verify payment status, inventory levels, shipping details, and other necessary matters before proceeding with the order.

To the extent permitted by applicable law, if an order involves significant pricing errors, insufficient inventory, payment irregularities, suspected fraud, or other circumstances preventing fulfillment, we may contact you to discuss a resolution or cancel the order and issue the appropriate refund. If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has entered the picking, packing, or shipping process, it may no longer be possible to modify or cancel it. Handling will depend on the order status and the website’s order cancellation policy.

 

Shipping and Delivery

We will arrange shipment of your items in accordance with the shipping policy published on our website and the information confirmed in your order.

Delivery times are estimates rather than guaranteed delivery dates. Actual shipping progress may be affected by logistics arrangements, customs inspections, weather, holidays, or other factors beyond our control.

Please carefully check the recipient’s name, contact details, and full address before placing your order. Delivery issues arising from incorrect addresses, incomplete information, or the inability to contact the recipient may affect the successful delivery of your order.

If your order experiences a lack of tracking updates for an extended period, non-delivery, or other delivery irregularities, please contact us via email, and we will do our best to assist in verifying the situation.

 

Returns, Refunds, and After-Sales Service

We want you to be satisfied with your purchase. If the items you receive are damaged, incorrect, missing, or have other issues requiring attention, please contact us promptly with your order number and a description of the situation so we can verify and help resolve the matter.

Specific conditions, application timeframes, processing procedures, and applicable restrictions regarding returns, refunds, and order cancellations are governed by the return and refund policy published on our website and applicable laws.

Due to the nature of cosmetics regarding personal use and hygiene, items that have been unsealed, used, or do not meet return criteria may not be eligible for standard returns; however, this does not affect your statutory rights.

If you have any questions regarding your order or products, please email Support@kinavatar.com. We will provide appropriate after-sales assistance based on the specific circumstances.

 

Product Usage Precautions

To ensure the best experience, we recommend carefully reading the usage instructions, ingredient information, and precautions on the packaging or product page before use, and following the relevant instructions.

If you have known allergies to certain ingredients or other specific concerns, please carefully check the product ingredients before purchasing and using the product. When using a product for the first time, you may wish to test it cautiously based on the product instructions and your own circumstances. If you experience significant discomfort during use, please discontinue use and seek professional advice as appropriate. Actual product results and the user experience may vary depending on individual skin type, application method, and other factors.

Unless explicitly stated otherwise on the product page or in relevant documentation, we do not guarantee that every product is suitable for all skin types, nor do we make unrealistic guarantees regarding outcomes resulting from improper use, failure to follow product instructions, or other factors beyond our reasonable control.

 

Website Usage Guidelines

We aim to provide a safe and reliable browsing and shopping environment for all Kinavatar users. When using this website, you must not:

• Violate applicable laws and regulations or infringe upon the legal rights of others;
• Access website systems, servers, accounts, or other restricted areas without authorization;
• Upload or transmit viruses, malware, or other content that may compromise the website’s security or normal operation;
• Interfere with website functionality, damage data, or attempt to bypass security measures;
• Use the website to commit fraud, send spam, or conduct unauthorized marketing activities;
• Collect, copy, or use other users’ personal information without permission;
• Copy, distribute, or commercially use product images, text, or other content from the website without authorization;
• Abuse orders, promotional activities, or after-sales services through false information or other improper means.

If we have reasonable grounds to believe that any activity violates these terms or threatens website security, we may take necessary measures, including restricting specific functions, suspending accounts, or reporting the activity as required by law.

 

Intellectual Property and Content Usage

Brand names, logos, product images, page designs, text, graphics, software, and other related materials on this website are owned by Kinavatar, relevant rights holders, or their licensors, and are protected by applicable intellectual property laws.

You may browse, view, or save information from the website to the extent reasonably necessary for personal shopping and non-commercial use; however, you may not copy, reproduce, modify, distribute, publicly display, sell, or otherwise use website content for commercial purposes without the prior written consent of the relevant rights holders. If you believe that any content on this website infringes upon your legitimate rights and interests, please contact us at Support@kinavatar.com and provide the necessary explanations and supporting documentation so that we may verify and address the matter.

 

Third-Party Websites and Services

For your convenience, this website may contain links to third-party websites or services, such as payment services, social media platforms, or other external resources.

These third-party services are managed by their respective operators, and their content, privacy policies, and service rules may differ from those of Kinavatar. Except as otherwise provided by law, we do not have full control over the operations of third-party websites, nor do we provide guarantees regarding the services they independently offer.

When you visit third-party websites or use their services, we recommend that you carefully read the relevant terms and privacy policies of those platforms.

 

Scope of Liability and Disclaimers

We make reasonable efforts to maintain the normal operation of the website and ensure that product information and service descriptions are as accurate as possible. However, due to technical limitations, network conditions, third-party services, or other factors beyond our control, we cannot guarantee that the website will be free from interruptions, delays, or technical issues at all times.

To the extent permitted by applicable law, we do not assume liability—beyond what cannot be excluded or limited by law—for losses arising from the temporary unavailability of the website, irregularities in third-party services, or other causes beyond our reasonable control.

We strive to maintain the accuracy of the information, product displays, and other content provided on this website, but we do not guarantee that all content is completely free from errors or omissions in every instance.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liabilities we are legally required to bear and rights consumers are entitled to by law.

 

User Liability and Third-Party Claims

If you cause Kinavatar to incur reasonable losses, claims, or related expenses—to the extent permitted by law—due to your willful violation of these Terms of Service, engagement in illegal activities, or infringement of the legitimate rights and interests of third parties, we may hold you liable in accordance with the law.

These terms do not imply that you are liable for losses arising from Kinavatar’s own illegal acts, negligence, or other liabilities we are legally required to bear, nor do they limit any rights granted to you by applicable law.

 

Modifications to Terms of Service

We may modify these Terms of Service from time to time to reflect changes in website functionality, business processes, or relevant legal requirements. Updates to these terms will be posted on this page, and the “last updated” date will be adjusted accordingly. If modifications involve significant changes, we will notify you via website announcements, email, or other appropriate means, as required by applicable law.

We recommend that you review this page periodically to stay informed of the latest terms. For changes requiring separate consent under the law, we will handle them in accordance with applicable legal requirements.

 

Severability

If any provision of these Terms of Service is deemed invalid or unenforceable by a court of competent jurisdiction or a competent authority, that provision shall be limited or modified to the extent necessary, while the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by applicable law.

If a provision can be reasonably adjusted to comply with legal requirements, we will endeavor to preserve its original intent to the extent permitted by applicable law.

 

Shipping Restrictions

Due to factors such as international trade regulations, customs requirements, and the scope of logistics services, we are currently unable to ship products to certain countries and regions, including but not limited to:

Afghanistan, Belarus, Burundi, Cuba, Congo, Iran, Iraq, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, and Yemen.

As regulations, import/export requirements, and logistics services are subject to change, shipping availability for certain regions may also be adjusted. Kinavatar reserves the right to update the list of restricted regions based on applicable laws, regulations, and actual shipping conditions.

If you are unsure whether your delivery address falls within our shipping area, please contact us for confirmation before placing an order.

 

Non-waiver of Rights

Our failure to take immediate action regarding a breach does not constitute a permanent waiver of our rights.

To the extent permitted by applicable law, we reserve the right to exercise our rights or take appropriate measures at a later time.

 

Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Hong Kong, incorporating relevant legal principles to the extent permitted by law.

In the event of a dispute between you and Kinavatar regarding the use of the website, orders, or related services, we recommend that both parties first seek a reasonable solution through amicable communication.

If a dispute cannot be resolved through negotiation, the court of competent jurisdiction or other dispute resolution body shall be determined in accordance with the laws of Hong Kong. Nothing in these terms limits any mandatory protections or statutory rights to which consumers are entitled by law.

 

Entire Agreement

These Terms of Service, together with the Privacy Policy, Payment Policy, Shipping Policy, Return and Refund Policy, and other applicable rules published on the website, constitute the terms governing your use of the website’s services.

In the event of any inconsistency between policies, we will interpret them based on the specific scope of the relevant terms and applicable law. Any statutory rights that cannot be excluded by agreement remain in effect.

 

Contact Us

If you have any questions regarding these Terms of Service, order processing, product information, or website services, please feel free to contact us via the following methods:

Email: Support@kinavatar.com
Company Name: Star Trading Enterprise Limited
Company Address: RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA 14 SCIENCE MUSEUM RD, TSIM SHA TSUI Yau Tsim Mong District Hong Kong

We will make every effort to assist you in resolving any issues and will respond within the timeframes required by applicable law.